Mountain Hideaway will not sell, share, trade, or give away any personal information that we receive regarding our customers. We want to protect your privacy as best we can. We want you to have the best experience on the web possible, so we have to collect a little information from you. Please read the rest of this policy in order to get the very fine details of it.

What information are we gonna snag from ya?
Mountain Hideaway collects only a little bit of info from you. That is the domain name of e-mail addresses of visitors to our site and aggregate (not personally identifiable) information on what pages visitors access. We use this information to see who's looking at what, and to make it even better for you in the future. We also collect information you may volunteer, such as survey responses, comments, purchasing and billing information, and your requests.

When you place an order, we will need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to check your order out, process and fulfill your order, and to notify you of your order status.

We may also use the information we collect to occasionally notify you about important special offers or promotions that we think you'll find valuable and exciting.

How do we protect your info?
When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. All of the customer data we collect is protected against unauthorized access.

How do we allow customers to update or change the information we collect?
You may update or change information related to your account by updating your profile, accessible via the home page once you are logged in, or by sending us email. Yes, we do use cookies, but we are not going to overuse them. We use cookies to enhance your shopping and browsing experience, not destroy it. The text in a cookie, by itself, only tells us what region you are in and what webpages you have visited before. It does not store any personal information such as your name, e-mail address, street address, or phone number. Cookies will also be used to maintain your shopping basket. All information kept in the shopping basket is kept on our server and not in the cookie your machine is assigned. This means that there will be no leakage of the info.

Your consent
By using our website, you consent to the collection and use of this information. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Tell us what you think
We would love to hear what you think about our privacy policy. If you have any questions, please email us at service@themountainhideaway.com.

Satisfaction Guarantee
Mountain Hideaway strives to satisfy each and every customer by providing diverse, high-quality products that will meet and exceed your expectations. If, for any reason, you decide that a product is not suitable for your needs please feel free to return the unused, unaltered and unwashed items within 30 days of purchase for either a full refund or exchange. Simply follow the instructions on the Return and Exchange Form included in your original shipment. Original tags and receipts of purchase must accompany all returns. Returns due to manufacturers defect will be handled according to the manufacturers policies.

Due to certain safety and liability issues, select hardgood items, such as climbing equipment, cannot be returned. This is because we and you cannot prove that it has not been dropped or mishandled in process, thus eventually causing the death of someone else.

If you have any questions concerning purchases of this nature please contact us at 1.800.559.7714 or by e-mail at service@themountainhideaway.com.